Title image: Spa Etiquette & Info

Spa Etiquette & Info


There are several ways to book your appointment, On-Line or by Telephone.  Both will require a credit card or Gift Certificate number to book and hold the time you are requesting for your appointment(s).  We accept all major credit cards.  SPA FINDER, SPA WISH, WAY SPA and SPA WELLNESS gift cards are redeemable for services only.


Sometimes unexpected things happen and is sometimes impossible to keep an appointment. If you must cancel or reschedule, a 24 hour notice is required when booking on-line, in person and/or over the phone. Failure to do so within the 24 hour period will result in a fee up to 50% of the cost of your booked treatment with a credit card on file and gift Certificates, Spa Finder, Spa Wish or Spa Wellness Gift cards being used to book appointments will be forfeited.  By giving 24 hours notice the spa is often able to rebook the appointment.  GROUPS booking 6 hours or more are required 48 hours notice to cancel.  Online booking agree to cancelation and return policy.


We make it easy for you to purchase gift certificates on-line for that special someone or special event!  A cancellation policy applies to appointments made with all gift certificates including SPA FINDER, SPA WISH, WAY SPA and SPA WELLNESS gift cards - 24 hours notice to cancel and/or reschedule is required.  Failure to do so will forfeit the entire amount of the gift card/certificate .  NEVA face+body Gift Certificates / Gift Cards are valid for up to 6 months after date of purchase.  Expired NEVA f+b gift cards will be honored up to 30 days after expiration date at 50% of the amount of the certificate.  When booking, the gift card will need to cover the amount of services booked and/or a credit card will also be accepted.  Please have your gift number ready when booking your spa day and available at check out.


If you are looking for great deals that are up to 50% OFF, we recommend that you sign up for our newsletter.  We promise not to send junk or sell your email to other businesses.  Spadeals and Flash Sales cannot be purchased with gift cards from NEVA or any outside gift cards like Spa Finder, Spa Wish, Spa Wellness or Spa Week.  No other discounts can be applied to these deals.


Unopened products can be returned within 10 days and can be exchanged with other products are given a credit to the spa for future use.  Opened products cannot be returned or given spa credit.  NEVA Gift Certificates/Cards/Series cannot be returned but are able to be transferred to another person.  Return policy applies to online purchases.


Ideally, arrive 10-15 minutes early to fill out and/or update information before your service. If you are late, your treatment time will be accomodated with the remaining time available. The price will not be lowered due to tardiness on your part.  Treatments such as Microneedling and Microblading are required to show up on time and no later than 15 minutes.  Failure to show up on time for these particular treatments will be rescheduled and charged 50% of full priced service with credit card on file.  No exceptions.

Medical conditions

If you have any type of medical condition, be sure to mention it when you book an appointment. Certain facial and spa treatments may not be advisable for you if you have allergies to aspirin (salicylic acid).  Certain topical skin medications may cause complications during waxing, chemical peels or microdermabrasion treatments - please notify your aesthetician of these medications.  If you wear contact lenses, we advise they be removed for all spa treatments.

Mixing activities and facial treatments

On the day of a chemical peel or microdermabrasion treatment, we recommomend that you refrain from activities in the sun for up to 4 days post (sunscreen is always recommonded).  Do not schedule workouts or strenuous activity the same day/evening after your treatments.  Facial waxing is not recommended 7 days prior and post your chemical peel or microdermabrasion treatment.


If you prefer a male or female therapist, but the spa fails to ask, don't hesitate to let your choice be known. Also, if you have enjoyed the services of a particular therapist on a prior visit, feel free to request that person and we will do our best to accommodate.

Cell phones

Other spa goers will appreciate you TURNING OFF or SILENCING your cell phone before entering the spa treatment areas.


Gratuity is not included in any of the fees.  15-20 % is customary, but you may, of course, leave more depending on the quality of the service.  You may leave the tip with the receptionist at the time of paying your bill or you can give the tip directly to your therapist/aesthetician.  If you receive multiple services from different therapists - you can designate the amounts when you pay out.  ALL PACKAGES w/three or more services will automatically be charged a 15% gratuity at check out.

Communicating your preferences

Tell us your preference. If the light is too bright; the music is too loud; the room temperature is too cold - please let us know. If you choose to have a conversation or enjoy your treatment in silence - we want to know.  Also, feel free to ask questions. Your therapist appreciates knowing your thoughts and clarifying any issues you may have.

Eating and drinking

Try not to eat for at least an hour before a massage and avoid the consumption of alcohol on the day of a treatment. Drink plenty of water before and afterward spa treatments!


A spa is a great place to get a little alone time, so it's best not to bring children under 16. If children are with you, be attentive to their safety as well as their impact on the comfort and relaxation of others.


In the relaxation room and elsewhere within the spa, please keep conversations at a low volume.  We call it your "spa voice".  Your fellow spa-goers will appreciate it.